Effective date: 25 May 2018
How do we use the information we collect?
Personal Information: We will use and store Personal Information for the purpose of delivering the Service (including to establish or renew your Gorgias account), and to analyze and enhance the operation of the Service. We may also use Personal Information for the internal operational and administrative purposes of the Service. We may enter Personal Information into our contact management database, and may use such database to send you marketing materials and to contact you regarding your interest in Gorgias products and services.
User Data: We will use the User Data to provide the Service. We may aggregate User Data across all or a subset of users to create statistical information relating to the use of the Service, as described in “Aggregate Information” below.
Aggregate Information: We will also create statistical, aggregated data relating to our users and the Service for analytical purposes. Aggregated data is derived from Personal Information and User Data but in its aggregated form it does not relate to or identify any particular client or individual or any specific user’s data. This data is used to understand our customer base and to develop, improve and market our services.
Web Tracking Information: We use Web Tracking Information to administer the Service and to understand how well our Service is working, to store your user preferences, and to develop statistical information on usage of the Service. This allows us to determine which features users like best to help us improve our Service, to personalize your user experience, and to measure overall effectiveness.
Legal Exception: Notwithstanding the above, Gorgias may use Personal Information and User Data to the extent required by law or legal process, or if in Gorgias’s reasonable discretion use is necessary to investigate fraud or any threat to the safety of any individual, to protect Gorgias’s legal rights or to protect the rights of third parties.
What information do we disclose to third parties?
Gorgias’s Disclosure of Personal Information: Gorgias will not disclose Personal Information to any third party except to our Contractors who are bound by written obligations of confidentiality, or as described under “Permitted Disclosures” below.
User Data: We only disclose User Data to any of the designated administrators of the business entity that you establish via your account. Except as described above, we disclose User Data only to you, the user who submitted the User Data to Gorgias to our Contractors who are bound by obligations of confidentiality, and as described under “Permitted Disclosures” below.
Web Tracking Information: We disclose Web Tracking Information to Contractors, in order to analyze the performance of the Service and the behavior of users, and to operate and improve the Service.
Aggregate Information: We may disclose aggregated data that does not contain Personal Information that identifies any particular user or person to any third parties, such as potential customers, business partners, advertisers, and funding sources, in order to describe our business and operations.
Permitted Disclosures: Notwithstanding the foregoing, Gorgias reserves the right to disclose any information Gorgias collects in connection with the Service, without further notice to you (a) to any successor to Gorgias’s business as a result of any merger, acquisition or similar transaction; and (b) to any law enforcement or regulatory authority to the extent required by law or if, in Gorgias’s reasonable discretion, disclosure is necessary to investigate fraud or any threat to the safety of any individual, to protect Gorgias’s legal rights or to protect the rights of third parties.